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Our design process revolves around you, the client. 
We ensure that the valuable insight of your team and our experience can work together to deliver a solution that suits you and your business.

Solutions built around your business

Define

solution space exploration

Our design philosophy and how we ensure our solutions meet their requirements with style and grace.
The key to a successful project is the masterful orchestration of the agents involved.
When designing a solution, our goal is to understand as thoroughly as possible what the solution space looks like. This involves developing a model of what the primary objectives of the system are, which stakeholders are involved, what the primary user base looks like and how they are going to use the solution to achieve those objectives.

Often, our clients include teams of professionals, with varying levels of computer proficiency. Ensuring these members of the user base are comfortable using our solutions allows our clients to realize their infrastructure investment over a  shorter investment horizon.

This process starts by understanding and mapping out the functions of the solution, in order to identify potential trouble areas early allowing us to work with your team to address them. 

These sitemaps, workflow diagrams and abstract design prototypes, allow us to begin the collaborative process, ensuring our clients have the information available to provide their own insight and expertise as early as possible.
The hardest part of any large project is communication.

When there are many moving parts, it is important that all elements are moving in coordination with one another to avoid delays and ensure quality of service.

This is why we roll our own video conferencing solution at meet.icebreaker

Our clients can meet with us face-to-face, from any modern browser, on mobile, or on desktop, without the need to download any third party software.
Before After
Before After

DESIGN

Modern, flexible

We use our own design annotation platform at design.icebreaker.ltd This provides greater transparency to you, and a more effective workflow for us.
Many firms rely on long email chains with numerous attachments to coordinate their design and development process.
This costs clients time as they search for an email from last week, or try to remember which image relates to which issue.

Our platform gives you the power to embed images and PDFs alongside your feedback, directly onto the relevant part of the design.

As we work you receive email notifications of progress, allowing us to confidently move through the approval process, together.

Ultimately our clients trust us to understand the language of interface design, by making the process transparent and by answering questions on design decisions openly, we design not only better products, but better relationships.

Systems Engineered for Reliability & Performance

Our in house hosting solutions provide robust data integrity and performance, with hourly backups and server imaging.

DEPLOYMENT

Make it live

Cyber Security and Data Integrity require flexible and robust countermeasures.
Risk mitigation provided by enterprise level technologies and an obsession with redundancy.
Websites go down, user account credentials get compromised and even the best software companies have their codebase exploited.

Our philosophy is to prepare for the worst possible outcomes so that when (not if) they occur, a clear and well understood strategy to mitigate disruption of service exists to help our clients recover swiftly.

Using a containerized production environment, with multiple layers of data backups, cyber security monitoring tools and prompt updates to our clients code base, we mitigate the majority of risk to our clients application data.

Should a site be compromised, site data is brought back up and an inspection into the cause of the breach is begun. Once the issue has been isolated, our team works to either patch the problem ourselves, or in the case of third party application logic, develop a strategy to bring service back securely.

These measures are possible because we administer our own system infrastructure, without reliance on third party hosting providers, allowing us to respond to issues ourselves.

Experienced, professional Web Solution Consultancy

Long lasting working relationships

Fundamentally, we do this work because we enjoy solving problems.

Sometimes those problems are as simple as establishing a basic web presence for a brand. Sometimes they involve far more interesting challenges. Experience with multiple industries over a broad range of engagement types, means we know that the best source of knowledge on your business needs, is you.

By focusing our development philosophy on your experience and expertise, through dedicated feedback mechanisms, face to face conversation and thoroughly documenting the design decisions with your team, we not only produce better results, but we also produce lasting business relationships. Our clients come back to us time and again for their development needs because we invest in understanding them and their business.

We make Pretty Useful Things

Let's work together
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